Operators · Screen guide

Pricing engine

Money is integer pence under the hood; the UI shows pounds. Edit a draft, verify in Simulator, then Publish. Public embed, portal, and passenger quotes use the published version only.

Overview

Landing screen for draft health, class coverage, changelog, and Publish.

Pricing health score

Summarises open risks (missing mileage bands, incomplete airport fares, etc.). Green means quotes are trustworthy; amber/red means fix gaps before publish.

Use first when returning after editing rates — do not Publish while health is red.

Draft ahead of live / In sync

Badge showing whether the working draft differs from the published version customers see.

Common mistake: assuming customers already see draft edits — they do not until Publish.

Live vN badge

Current published version number used by embed / portal quotes.

Publish draft

Promotes the draft to live. Disabled when nothing changed or while a publish is in flight.

Only after Simulator checks look right and class coverage gaps are cleared.

View versions

Jumps to Versions for history, labels, and Rollback.

Class coverage matrix

Per vehicle class: whether mileage bands, airport fares, and related rate pieces exist. Orange “No bands” / gap chips need fixing before launch.

Leaving gaps on inactive classes is usually fine; gaps on bookable classes break online quotes.

Coverage shortcuts

Jump links into Mileage, Airports, etc. for the class that needs work.

Changelog / recent changes

What changed on the draft since last publish — useful for ops handoff before going live.

Take tour

Optional product tour overlays for first-time operators.

Classes (Rates)

Per vehicle class rate package. Class rate fields save to the fleet immediately and are not rolled back with pricing versions.

Search classes

Filters the matrix by name / description.

Status filter

All / Active / Inactive / Missing bands — use Missing bands to clear Overview health gaps.

Manage classes / Add class

Opens Fleet class management (#/{orgSlug}/classes) to create the vehicle type itself; then return here for rates.

Edit rates (modal)

Opens the rate editor for one class.

Base rate / mi (£)

Seeds mileage band generation. One-way / distance trips use bands × miles, then min fare floor.

Minimum fare (£)

Floor for distance (and inside airport greater-of). Short trips never go below this.

Included miles

Complimentary miles before per-mile charges; also used as default included miles for airport excess mode when the fare override is empty.

Hourly rate (£)

Used when trip mode is Hourly hire.

Included hours (min hire)

Minimum billed duration (e.g. 2–3 h package). Engine bills max(hours, includedHours) × hourly.

Active / Bookable online

Inactive hides from ops; Bookable online controls whether the public form can select the class.

Turning off Bookable online without unpublishing the form leaves customers seeing an empty vehicle step.

Row actions

Edit rates · Edit class · Mileage bands · Airport fares — shortcuts into the related Rates screens.

Tiers (Rates)

Time-of-day / peak multipliers applied after base (+ zone).

Tier list / search

Named tiers (e.g. Peak evening, Weekend). Each has a multiplier and schedule windows.

Multiplier

Shown as a factor (1.15× = +15%). Applied after zone premium.

Use for predictable peaks; use Surcharges for one-off event premiums.

Schedule / days / time windows

When the tier is active. Quotes evaluate pickup time against these windows.

Overlapping tiers: engine behaviour can stack or pick unexpectedly — keep windows mutually exclusive unless intentional.

Active toggle

Inactive tiers never apply, even if the clock matches.

Add / Edit / Delete

Draft-only until Publish (unlike class rates).

Mileage (Rates)

Distance bands per class. The engine picks the band covering trip miles and charges billable miles × rate, then applies class minimum where applicable.

Class selector

Switch which vehicle class’s bands you are editing.

From / To miles

Band boundaries. Bands should be contiguous from 0 with no gaps up to your max trip distance (product max ~300 mi).

Gaps between bands cause health warnings and failed distance quotes.

Rate £/mi

Pence-backed rate displayed as pounds. Longer bands usually taper down.

Add band / Generate bands

Create rows manually or generate from the class base rate / mi.

Save on draft

Persists to draft pricing version — still needs Publish for customers.

Airports (Rates)

Two jobs: detect that a trip is airport-related, then apply a class × airport fare mode.

Detection controls

Airport list / map pins

Major UK airports (LHR, LGW, STN, …). Select one to edit detection and fares.

Postcode radii

e.g. TW6 around LHR with a radius in miles. Matching pickup/dropoff postcode sets airport mode + IATA code.

Use when postcodes are reliable; pair with catchment polygons for map-based detection.

Catchment polygon

Draw / edit GeoJSON catchment on the map. Edit polygon → drag vertex handles → Save shape (draft).

Undo / Cancel / Save shape

Map toolbar for polygon edits. Geometry rides with the pricing draft.

Fare modes (class × airport)

Fixed only

Always charge the fixed fare; miles ignored for base. Example: Exec × LCY £55 even at 40 mi.

Greater of fixed or mileage

Higher of fixed vs mileage (+ class min). Default for most seed rows. Short LHR stays on fixed; long trips escalate.

Fixed + excess miles

Fixed covers included miles; then £/mi for the rest. Included miles: fare override → else class included miles → else 0.

Fixed fare amount

Currency amount for that class × airport.

Included miles / excess rate overrides

Optional per-fare overrides for excess mode.

Active fare rows

No active fixed fare → engine falls back to mileage (with a warning).

Configuring detection without fares makes airport trips quote as plain distance — confusing for ops.

Zones (Rates)

Geographic multipliers after base. They do not replace airport fixed rates.

Area rates tab

Premiums for named areas (Central, Heathrow corridor, …). Show money language: 1.15× = +15%.

Service coverage tab

Which areas appear on the map / are in service — separate job from rate premiums.

Mixing coverage edits with premium edits without checking the active tab.

Multiplier / premium

Applied after base; before tiers and surcharges.

Polygon link (areaId)

Zones link to polygons via stable areaId (e.g. central), not array index.

Edit polygon / Save shape

Same map tooling as Airports. Quotes auto-resolve zone from pickup lat/lng when known.

Public quotes never accept a client zoneId (premium bypass). Org Simulator may override.

Polygons (Rates)

Shared GeoJSON library for coverage, pricing areas, ULEZ / congestion / LEZ shapes.

Name

Operator-facing label for the shape.

Kind

Coverage · Pricing · LEZ · Congestion · ULEZ — drives how surcharges and zone tooling attach.

Draw polygon / Edit / Duplicate to org / Delete

Create or reshape geometries; duplicate platform templates into your org draft.

GeoJSON import

Upload a file when you already have boundaries from another GIS tool.

Map + list split

Select a row to focus the map; slide-over forms keep the map readable (no blur scrim).

Surcharges (Rates)

Extras applied after base + zone + tier (wait/stops/fixed/%/multipliers, plus polygon-linked ULEZ/congestion/LEZ).

Type filter

Fixed · Per stop · Per minute · Multiplier · Percentage · ULEZ / Congestion / LEZ polygon.

Status filter

Active / inactive surcharges.

Name & amount / factor

Fixed amounts in currency; percentages and multipliers as factors.

Polygon-linked types

Apply when pickup/route intersects the linked polygon (configure under Polygons).

Add / Edit / Delete

Draft until Publish. Use Simulator with surcharge checkboxes to preview.

Stacking many % surcharges without Simulator checks — totals surprise customers.

Simulator (Tools)

Dry-run quotes against the draft with a full line-item breakdown. Does not create a live booking unless you explicitly send a proposal.

Pricing mode

Distance (point-to-point) · Airport transfer · Hourly hire.

Vehicle class

Which class rates / bands / airport fares to use.

Miles / hours

Trip distance or hire duration depending on mode.

Pickup / dropoff postcodes (and lat/lng where shown)

Drive airport detection and zone resolution. Try TW6 for Heathrow detection on seed data.

Detect airport

Runs detection helpers and can switch mode + airport code when coverage matches.

Airport code override

Force an IATA code when testing fare modes without postcodes.

Zone override (org only)

Authenticated Simulator may force a zone; public quotes cannot.

Advanced / surcharge toggles

Include optional surcharges, wait minutes, extra stops for the dry-run.

Calculate

Runs the quote and fills the Price breakdown panel (base → zone → tier → fees → premiums → min → tax/tip → total).

Reset

Clears inputs to defaults.

Send proposal (email)

Optional: email a quote proposal from the last calculation — separate from Publish.

Pricing settings (Tools)

Org-level quote finishing rules (not the same as Organisation Settings).

Currency

Display / quote currency (typically GBP).

Tax rate %

VAT / sales tax applied at the tax step of composition.

Tax-inclusive quotes

When on, displayed totals treat tax as included per org policy.

Default gratuity %

Suggested tip line on quotes / breakdowns.

Free wait minutes

Complimentary wait before per-minute wait fees apply.

Rounding mode

How the final estimate is rounded (including “none”).

Change carefully — customers notice when totals jump after a publish.

Versions & publish (Tools)

History of published configs plus the working draft.

Versions table

Version number, label, change summary, publisher, status (live / historic / draft).

Search

Filter by label, summary, or publisher.

Publish draft

Same action as Overview — creates a new live version from current draft.

Rollback

Point live quotes at a prior version. History is kept. Editing after rollback and publishing creates a new version.

Rollback does not revert vehicle class rates (those save to fleet immediately).

Edit label / notes

Human-readable labels for ops (“Easter weekend peaks”).

Recommended workflow

1. Fix class foundations

   Classes → min fare, hourly, included miles/hours. Ensure bookable classes exist in Fleet.

2. Fill mileage bands

   Clear every “Missing bands” gap on active classes.

3. Configure airports & zones

   Detection + fare modes, then area premiums. Draw catchments if you rely on map detection.

4. Add tiers & surcharges last

   Peaks and extras after base geography is stable.

5. Simulator → Publish

   Quote airport and distance samples, then Publish from Overview or Versions.