Troubleshooting

Login & access troubleshooting

Wrong host is the #1 false “auth is broken” report.

  1. Confirm the host

    Operators → app.chauffeurpilot.com/#/login. Platform → admin.chauffeurpilot.com. Not the marketing site.

    Correct operator login screen on the app host
    Use the app host login — not the marketing site

  2. Magic link expired?

    Request a new link from login. Open it on the same device/browser when possible.

  3. Reset password

    Use Forgot password on the login screen; complete #/auth/reset-password from the email link.

  4. Third-party cookies / IT policies

    Corporate browsers that block cookies on the API host will look like random logouts.