Troubleshooting

Booking status stuck

Status transitions are intentional. Completed jobs cannot be cancelled.

  1. Read the UI hint

    If cancel is disabled on a completed booking, that is expected — do not force it via API workarounds.

    Bookings console for checking status
    Check status and actions on the Bookings console

  2. Cannot assign?

    Check chauffeur online/docs status and vehicle class compatibility on Chauffeurs / Fleet. Try assigning from Dispatch job grid.

    Dispatch job grid for assignment
    Assign from the Dispatch job grid

  3. Driver never saw the job?

    Confirm push permissions, org invite accepted, and that they are on duty.

  4. Passenger track link empty?

    Trip may not have started; driver location may be off. Live monitoring should show GPS once on duty.